SHIPPING IS FREE FOR ORDERS WITHIN AUSTRALIA
WE ARE ON HOLIDAYS FOR ALL OF SEPTEMBER SO IF YOU ORDER IN THE MEANTIME YOUR ORDER WILL BE DESPATCHED 1 OCTOBER
Orders received Monday to Friday prior to 12 midday will be despatched via standard Australia Post that day.
Orders received Monday to Friday after 12 midday will be despatched via standard Australia Post the next business day.
Orders received after 12 midday prior to a public holiday will be despatched the next business day after the public holiday.
Express shipping is available for $10 and delivery time is usually 1-2 days within Melbourne and 2-4 days elsewhere.
Shipping to New Zealand is free for all orders over $149 and Express Shipping is an additional $20. As at 27 March 2023 regular shipping time to NZ is approximately 7 days.
We want you to be 100% happy with your purchase/s from Alouette Bijoux. If, when you receive your order and are not satisfied, please contact us at firstname.lastname@example.org within 3 business days of receipt. There is a $20 fee payable for packing and postage on all returns.
Sale and/or clearance items are not eligible for return or refund unless they are defective.
Any purchase made with Afterpay is non-refundable; instead you will receive a credit note to the value of your order. Afterpay is a separate entity.
We provide a three-month warranty period for pieces where we will repair the item at no cost. Jewellery will only be repaired/replaced upon assessment.
Our repair service does not extend to jewellery that has been damaged due to wear and tear, misuse and jewellery that has not been cared for (eg chipped, snapped, bent out of shape, continuously worn in saltwater).
The postal address for returns and repairs is:
2/50 Herald Street Cheltenham VIC 3192 Australia
0409 523 246